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Returns & Refunds
Our returns process — placeholder terms pending confirmation.
Return window
Placeholder: state the number of days from delivery within which items may be returned (e.g. 14 days) and the condition required (unworn, unwashed, tags attached).
How to return
Placeholder: describe how a customer requests a return, who pays return shipping, and the address or label process.
Refunds
Placeholder: confirm that refunds are issued to the original payment method via Stripe, and the expected processing time once the return is received.
Non-returnable items
Placeholder: list any exclusions, such as altered garments or final-sale items.
Faulty items
Placeholder: explain the process for items that arrive damaged or faulty and the customer's statutory rights.
Last updated: placeholder. Replace with a real revision date on launch.